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WAREHOUSE ADDRESS
shop-ITEM.com
c/o RFC
4469 NW 97th Avenue
Miami, FL 33178
(508) 471 ITEM
(4836)
www.shop-ITEM.com
info@shop-ITEM.com
shop-ITEM.com is open Monday - Friday. (except Major Holidays)
RETURNS & EXCHANGES
All items purchased on shop-ITEM.com must be returned to the shop-ITEM.com warehouse address above.
No returns or exchanges will be accepted at our retail store location(s).
When you receive your order, please check items for fit, accuracy and take care not to damage them.
shop-ITEM.com will not accept returns on any items that have been worn.
The original tags must be attached to the purchased item.
Damages will be returned at our discretion.
We have the right to deny credit or exchange if the merchandise returned does not meet our return policy requirements.
All returns or exchanges must be processed by customer filling out our returns/exchange form.
RETURNS
Only Full Price Merchandise returned within 30 days of original ship date (tracked via UPS) will be eligible for refund or exchange only (minus Shipping + Handling).
Please allow seven to ten business days for the processing of your return from the date we receive your package.
All returns must be processed by customer filling out our returns/exchange form.
EXCHANGES
Full Price Items can be exchanged up to 14 days from the day we shipped your merchandise.
shop-ITEM.com will re-ship any domestic exchange items free of charge.
All returns or exchanges must be processed by customer filling out our returns/exchange form.
SALE ITEMS
Sale items are final sale and can not be returned or exchanged.
REFUNDS
Refunds to your credit card may take between 3-5 business days to appear on your credit record as your banking institution may require additional days to process and post the transaction to your account.
DAMAGED/MIS-SHIPPED ITEMS
If you receive a damaged or mis-shipped item, you must notify us within 3 days of receiving the product to be eligible for a return.
If you do not follow this policy, we will only accept defective products at our discretion.
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